List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Evaluate skills of team members. | 1.1.Identify desired skill level based on organisational and industry standards. 1.2.Obtain feedback from others regarding current skill level of team and individual team members. 1.3.Observe team member capacity to complete required tasks. 1.4.Define gap between desired and current skill level of team and individuals. |
2. Provide development opportunities. | 2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps. 2.2.Create development plan to address identified skills gaps in consultation with relevant team members. 2.3.Facilitate development opportunities for team and individual team members. |
3. Review learning effectiveness. | 3.1.Obtain feedback from team members on learning outcomes and effectiveness of training. 3.2.Observe developed skills in order to measure improved productivity. 3.3.Facilitate sharing of individual acquired skills with the team. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
compare current skill level, against organisational performance standards, to identify and confirm the training requirements of:
one team member
one team
for the above training requirements create a development plan that covers:
training objectives
an action plan
modes of training and training delivery
review development of team members to evaluate effectiveness of the above training
communicate developments with team members.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on industry and organisational skills requirements:
position descriptions
organisational procedures relevant to job role
industry standards and codes of practice relevant to job role
techniques for:
analysing performance and training needs
seeking and obtaining feedback on training needs
completing a competency gap analysis
creating a development plan
key components of a development plan:
training objectives
an action plan
modes of training:
direct feedback
on-the-training
coaching
formal training
group sessions
individual sessions
development opportunities:
formal learning events
incidental learning
coaching
mentoring
networking
job rotation
action learning projects.
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant documentation for:
industry and organisational skills requirements:
position descriptions
organisational procedures relevant to job role
industry standards and codes of practice relevant to job role
team members in need of development; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.